Help Center
Answers on profiles, coach requests, plans, and billing for Streamline Athletes.
Getting started
Verification
- Fixing a wrong performance or a missing eventEdit pending or invalid performances yourself. Verified ones are locked, so email us with the official results.
- How performance verification worksWe verify new performances every day, and most are verified within 24 hours. Here's what we check and why one might take longer.
- Why a program shows Pending VerificationA PENDING VERIFICATION badge in Opportunities means a program wants to contact you and your performance is still being verified.
Coaches and Opportunities
- Contacting a coach from your WishlistStart a conversation with a program yourself: what you need first, how to write your note, and how follow-ups work.
- How coach requests workHow to answer a program's request in Opportunities, what Yes and No do, and how to reply to the coach.
- Why a coach hasn't repliedHow long your note stays open, how follow-ups work, and what to do while you wait.
Plans and billing
Account and login
- Can't log in or password reset not arrivingSigned up with Google? Your account has no password. Fixes for reset emails, wrong accounts and verification emails.
- Changing your email or nameChange the email coaches use yourself in About Me. Login email and name changes go through support.
- How to delete your accountEmail us from your account's address to delete it. Committed to a school? Set your status to Signed instead.